Job Description
Executes Customer Care center operations as a primary source of knowledge and expertise to International assignees / taxpayers by initiating and responding to written inquiries
Monitors and provides continual assignee / taxpayer support and serves as a primary contact in the resolution, escalation, or routing of inquiries as needed with the support of the tax engagement teams
Responsible for and tracking the tax process of an assigned group of customers throughout the tax year
Possess working knowledge of managing international assignee populations of multi-national clients
Possess deep functional knowledge of center operations and breadth of knowledge related to technology tools including emails and internet
Under the guidance and supervision of management, is able to resolve issues within the realm of expertise
Resolves or escalates service problems by clarifying the customer s complaint, determining the cause of the problem, and following up to ensure resolution
Executes computational work, creating spreadsheets that require sorting, organizing and manipulation of data according to project specifications.
Maintains customer records by updating account information in various technology platforms (databases, Internet applications, etc.)
Data entry of financial information into various platforms
Ability to merge, purge, reconcile, and archive data segments
Ability to prepare and execute reports via the database and perform data analysis
Respond to client and / or team requests promptly and professionally; readily offering assistance; contributing to a positive, collaborative working environment
Proactively seek instruction, feedback and coaching to improve performance
Demonstrate flexibility in prioritizing and completing tasks and accept change with an open and positive attitude
Attention to detail, deadline oriented, able to manage time and self-administration of time and priorities.
Excellent communication and written skills
Organizational skills and listening skills
Contribute to team discussions and share knowledge for the benefit of the group
Understand assignment instructions and apply them as directed; seeks guidance when needed
Team Based working environment. Understands personal and team roles, as well as responsibilities and objectives
Respects and maintains confidentiality of the client, staff and firm information
Analytical Abilities
Part of the Efile & Publishing Team :
Process individual tax return(s) and ensure quality. This includes a 4-eye review.
Once processed, publish the tax return(s) and notify the taxpayer and client
Follow up with taxpayer, when necessary, for signed consent forms
Submit signed consent forms to the tax filing authorities
Track of daily reports for the efiling team
Qualifications
Education : Graduated or studying (2nd year or more) preferably (but not limited to) in Translation, Political Sciences, International Relations, Human Resources.
Prior Experience : No previous work experience needed
Strong computer aptitude with emphasis in Gmail, MS Office tools and Windows
Highly motivated, energetic, and resourceful
Fluent in English (written and spoken)
Additional Information
What do we offer?
Intensive training in company
Professional career development
Private health insurance